Responsibility for the Users
Platforms are ultimately responsible for the behaviors and interactions of their users, and should be held responsible for any inappropriate or offensive actions that pass through their protective measures
How does this mitigate hate?
When platforms publicly take responsibility for the behaviors and interactions of their users, they can be held responsible when hate spreads on their platform. Without social platforms taking responsibility and enforcing moderation of hate on platforms, hate groups are able to flourish without any repercussions.
References
Jammi, Nandini. “Manifest Observable Behavior: How to ‘Draw the Line’ in Content Moderation — Nandini Jammi.” Untitled, December 10, 2020. https://www.nandinijammi.com/blog/manifest-observable-behavior.
Vilk, Viktorya, Elodie Vialle, and Matt Bailey. “No Excuse for Abuse: What Social Media Companies Can Do Now to Combat Online Harassment and Empower Users.” Edited by Summer Lopez and Suzanne Nossel. PEN AMERICA. PEN America, March 31, 2021. https://pen.org/report/no-excuse-for-abuse/.