Voice Chat Rules Violation
Quick and clear notification of voice chat violations.
How does this mitigate hate?
Users who violate the community agreements should be quickly and clearly notified of their violation, and the consequences if they continue. If they have violated the rules, they should be muted or removed from the room. Quick removal allows other chat members to continue their conversations with minimal disruption.
When to use it?
Platforms that experience hateful or harassing actions in voice chats, should use this pattern to notify users of rules violations and potential consequences.
Including this pattern before the issues arises could help to mitigate hateful and harassing behaviors on livestreams by ensuring that users are made aware of their violations and the consequences of their actions if they continue.
How does it work?
The notification should cover the majority of the user’s screen and tell them that they are violating the platform’s voice chat rules. There should also be an auditory notification along with the visual notification.
The notification must be manually dismissed to verify that they have been notified of their violation, and are responsible for any further violations, and the consequences thereof.
If it is the final warning before they are muted or removed, that should be specified.
Advantages
Providing users with a notification after they violate the rules helps them to understand the basis of their violation, and communicate the consequences of their actions before muting/removing the user.
This pattern ensures that users are aware of what their violation was, so that they understand the consequences of their actions if they continue in the future.
References
ADL. “The Unique Challenges of Audio Content Moderation Part Two: Static vs. Livestreaming Audio.” Anti-Defamation League, June 30, 2021. https://www.adl.org/blog/the-unique-challenges-of-audio-content-moderation-part-two-static-vs-livestreaming-audio.
Douek, Evelyn, and Quinta Jurecic. “The Lawfare Podcast: The Challenges of Audio Content Moderation.” Podcast. Lawfare, April 22, 2021. https://www.lawfareblog.com/lawfare-podcast-challenges-audio-content-moderation.
Koss, Hal. “Are Content Moderators Ready for Voice-Based Chat Rooms?” Built In, October 27, 2020. https://builtin.com/product/content-moderation-voice-audio-chat.